Return Policy
Our goal is one stable home for life. If something serious goes wrong, here is exactly how it is handled.
Animal welfare first
A policy written around the puppy
A puppy is a living animal, not a product. Every return, rehoming or guarantee claim is handled case by case, with documentation, and with the puppy's welfare as the deciding factor.
Health-related returns
These are covered by our health guarantee. If a licensed veterinarian diagnoses an underlying illness or serious congenital defect within seven days of arrival, a covered hereditary condition at any point in the puppy's life, or a communicable disease within fourteen days, contact us immediately with the veterinary documentation. The refund or replacement terms are set out in full in the sales agreement.
Deposits
The $475 pickup deposit is non-refundable. It holds your puppy and takes them off the available list, which is why it cannot be returned if you change your mind. The remaining balance is due at pickup.
If your circumstances change
Life changes. If you can no longer keep your chihuahua — whether that is in six months or six years — contact us first. We would far rather help you find a responsible solution than have one of our dogs end up somewhere unknown.
What a return does not cover
- Changes of mind about colour, coat, sex or markings
- Normal puppy behaviour such as chewing, barking, digging or house training setbacks
- Injury or illness caused by inadequate care, including accidental injury from being dropped, stepped on or jumping from a height
- Conditions diagnosed outside the time windows in the health guarantee